Must Learn Medical Office Administration Skills


Have you been wondering what makes a good medical secretary? Are you curious, what do Medical Office Administrators (MOA) do? No worries!

A medical secretary has a variety of responsibilities, so training is an important part of the process. Through these training classes, aspiring MOAs become better prepared for working in a medical setting and the duties of a medical office administrator. Students are also taught practical Medical Office Administration skills and qualities to excel in the healthcare field.

Are you ready to see what tools you could master through medical secretary training? Continue reading to discover job duties and skills that could advance your career in the healthcare field.


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Medical Office Administration Job Duties

Have you been wondering what medical office administrators do? You could spend your day settling patient accounts, scheduling appointments, or simply managing medical records.

  • Duties of medical office administrators could include:
  • Working with electronic health records
  • Checking in patients
  • Processing insurances claims or patient invoices
  • Compiling reports
  • Managing staff and scheduling
  • Overseeing office workflow
  • Data entry and more!¹

Medical Office Administration job duties could vary depending on whether you are in a leadership or a supportive role. Through medical secretary training, you could gain Medical Office Administration skills to prepare you for both administrative and complementary roles in the healthcare sector!


1. Organizational Skills

To be a successful medical secretary, you need to have an attention to detail and the ability to stay organized. Medical Office Assistants handle patient records, claim processing and compiling vital documents for the business or office.

By having strong organizational skills, medical office administrators ensure efficiency while providing excellent patient care. If MOAs are not methodical and organized, this can affect office workflow and the overall patient experience.


2. Communication Skills

One of the most important Medical Office Administration skills is being able to communicate well. Medical Office Assistants are often responsible for communicating with patients who have physical, financial, and even emotional concerns.

Learning how to speak clearly and kindly with flustered patients could help improve your competency on the job and increase patient satisfaction. Strong communication skills are also needed for Medical Office Assistants responsible for managing staff, working with medical insurance companies, or when reporting to superiors.


3. An Empathetic spirit

Having empathy for patients in need is also one of the most crucial Medical Office Administration skills for a career as a medical secretary. Working in a medical office could mean engaging with people who are suffering, angry, or just plain difficult. If a medical office assistant has compassion and understanding, they will be better prepared to handle stressful situations.

When it comes to entering this fulfilling career, understanding how to approach patients with compassion and empathy is essential.


4. Ethics and Integrity

Being an ethical person may seem like common sense, but it is one of the top Medical Office Administration skills for a reason. Medical office administrators are often responsible for important documents such as patient medical records, billing and payment agreements, office reports, and even insurance claims. These confidential documents require respect and privacy between the administrator and the patient.

As a medical secretary, you must know how to carry yourself ethically when dealing with electronic health records or even when compiling reports. Having integrity as one of your skills could set you apart in a field where trust and patient privacy is a top priority.


Receiving Medical Secretary training through Blue Cliff College

If you have been asking, “What do I need to know to be a medical secretary?” look no further than Blue Cliff College! Through the BCC Medical Office Administration diploma program, you could hone these four Medical Office Administration skills and prepare for a future in the healthcare sector!

We offer online-only medical office administration training classes that cover all the bases of a Medical Office Administration career. If you are ready to hone your Medical Office Administration skills, say, “Yes!” to Blue Cliff College and enroll today!



Brian Maggio is the Vice President of Admissions and Marketing at Blue Cliff College, a leading provider of career training programs in the healthcare and beauty industries. With years of experience in the education and training industry, Brian has trained individuals nationwide in soft skills, sales, leadership, and training.

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