Medical Office Administration
Diploma Program Overview
The Diploma in Medical Office Administration provides graduates with the skills needed to
perform successfully in today’s medical office environment. The student is provided with the
necessary medical office skills and theory to enable them to understand the day-to-day demands of the medical office environment. Students will be prepared for entry-level administrative positions in physician’s offices, specialized clinics, nursing homes, rehab centers, or hospitals.
What Does A Medical Office Administrator Do?
According to the Occupational Outlook Handbook from the Bureau of Labor Statistics, a Medical Office Administrator’s duties include arranging files, preparing documents, scheduling appointments, and supporting other staff. Medical Office Administrators may perform some or all of the following duties¹:
- Answer telephones and take messages or transfer calls
- Schedule appointments and update event calendars
- Arrange staff meetings
- Handle incoming and outgoing mail and faxes
- Prepare memos, invoices, or reports
- Edit documents
- Maintain databases and filing systems
- Perform basic bookkeeping
- Take simple medical histories of patients
- Arrange for patients to be hospitalized
- Process insurance payments
Medical Office Administrators work in many types of medical facilities. MOAs need to be familiar with medical terminology and codes, medical records, and hospital or laboratory procedures.
How Long Is Medical Office Administration Training?
The normal completion time for the 36-credit diploma program is 9 months. Upon successful completion of the program and all other graduation requirements, a Diploma in Medical Office Administration will be awarded.
What Will You Learn In A Medical Office Administration Program?
The Medical Office Administration Diploma Program at BCC includes the following courses:
- Introduction to Medical Office Administration – a detailed discussion of the medical office administrator’s role and how it aligns within the healthcare institutions.
- Medical Administrative Procedures – introduces the procedures needed to efficiently function in a medically oriented office environment and the office operations required in meeting today’s industry demands.
- Computer Fundamentals – introduces computer basics and functions such as keyboarding, Word, Excel, and PowerPoint in the execution of work processes.
- Medical Office Management – prepares students for entry-level supervision of the medical office including budgeting, planning and organizing, decision-making, staffing and motivating.
- Business Communication – examines the elements of effective, courteous and ethical workplace and technical written and verbal communication.
- Professionalism in the Medical Office – prepares students for career success. Important aspects of workplace dynamics are also covered. Professional associations and the value of certification and continuing education are also discussed.
- Law & Ethics in the Healthcare Workplace – basic ethical and legal principles governing healthcare practices including privacy, safety, and patient rights. The confidentiality and integrity of the patient’s record and health information will also be discussed.
- Medical Language – introduction to medical terms and the vocabulary associated with human organ systems and their pathologies.
- Billing & Collection Procedures – standard billing and collection procedures involved in billing patients and major types of health insurance providers. The Fair Debt Collection Practices Act and Telephone Consumer Protection Act will also be discussed.
- Electronic Health Records – provide entry-level experience in the use of software programs commonly used in a healthcare environment.
- Medical Office Administration Capstone
The Medical Office Administration Capstone course is a feature of the BCC MOA Diploma Program. Students in this course will be tasked with situations that will allow them to test and apply the knowledge gained throughout their curriculum. Training in this course integrates business communications, office management, law and ethics, billing and collections, and the day-to-day office administrative procedures.
Where Do Medical Office Administrators Work?
According to the Bureau of Labor Statistics, Medical Office Administrators typically work full time². The top five employers of Medical Office Administrators are:
- 24% – Physician’s Offices
- 15% – General Medical and Surgical Hospitals
- 12% – Dentists Offices
- 9% – Offices of other Health Practitioners
- 6% – Outpatient Care Centers
After graduating from Blue Cliff College, you are prepared to move into an entry-level administrative position in a physician’s office, a specialized clinic, nursing home, rehabilitation center or hospital.
What Is The Job Outlook For Medical Office Administration?
The U.S Bureau of Labor Statistics projects employment for Medical Office Administration to grow 10.6 percent from 2020 to 2030³.
Medical Office Administration Training Near Me
The Medical Office Administrator Diploma Program is offered through our online campus. No matter where you live in Louisiana or Mississippi, as an online student you can take advantage of Blue Cliff College’s Online Campus.
More About Careers In Medical Office Administration
For more information about a career in Medical Office Administration, please visit the U.S. Department of Labor’s O*NET website.
Standard Occupational Code (SOC):
43-6013.00 – Medical Secretaries and Administrative Assistants
Classification of Instructional Programs (CIP):
51.0716 – Medical Administrative/Executive Assistant and Medical Secretary
Program Specific Application Requirements
All prospective students for Medical Office Administration must participate in the Student Success Course.
All prospective students for Medical Office Administration must successfully complete the Wonderlic Scholastic Level Distance Learning Survey and pass the Wonderlic Assessment
exam with a minimal acceptable score prior to enrolling in their program of interest.
Licensing Information and Accreditation
State requirements and licensing may vary from state to state. Blue Cliff College is:
- Licensed by Louisiana State Board of Regents
- Accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC). The Accrediting Commission of Career Schools and Colleges (ACCSC) is a recognized accrediting agency by the US Department of Education.